Support & FAQ

During onboarding, Freshet asks for your weight, activity level, and sleep schedule. It uses these to calculate a personalized daily hydration goal in ounces. Activity level and body weight are the biggest factors — a more active person or a larger person will have a higher goal.

You can adjust your goal manually at any time in Settings.

From the home screen, select your beverage type from the row below the ring (water, coffee, tea, juice, or any custom drinks you've added). Then tap a size button — small, medium, large, or custom — to log that amount immediately. The ring and total will update right away.

The default size options map to common serving sizes (e.g. 8 oz, 12 oz, 16 oz, 20 oz). You can customize these amounts in Settings to match the cups, bottles, and mugs you actually use.

Not all drinks hydrate equally. A hydration factor represents what percentage of a drink's volume counts toward your goal. For example, water is 100% — every ounce counts. Coffee is around 60% due to its mild diuretic effect. Tea is around 90%.

When you log a beverage, Freshet multiplies its volume by its hydration factor to calculate how much it contributes to your goal.

Go to Settings → Drinks → Add Custom Drink. Enter a name, a default serving size, and choose a hydration factor from the preset options. Your custom drink will then appear in the drink row on the home screen.

Yes. In Settings → Drinks, use the toggle next to each drink to show or hide it in the home screen row. Water is always visible and can't be hidden.

Yes. After logging a drink, an undo pill appears briefly at the bottom of the screen. Tap it within a few seconds to remove the last entry. If you miss the undo, you can remove entries from the history log on the home screen.

Your daily total resets at midnight, or at your configured wake time if you've set one in Settings. Resetting at wake time means late-night glasses of water don't count against a fresh day.

Freshet's reminders are context-aware. Rather than pinging you on a fixed schedule, they factor in your wake time, bedtime, and how much you've already logged. If you're on pace, reminders stay quiet. If you're falling behind mid-afternoon, you'll hear from Freshet.

You can enable, disable, or adjust reminders in Settings → Reminders.

Tap the history icon on the home screen (bottom left). You'll see a list of past days, each showing total intake, your goal for that day, and a progress ring. Tap any day to see the individual drinks logged.

Yes — in both directions, with two independent toggles in Settings → Apple Health. Save drinks to Apple Health records each drink you log as a Water entry. Include water from other sources pulls in water tracked elsewhere (Apple Watch, other apps) so today's total reflects everything. Freshet only ever touches the Water data type, and filters out its own writes when reading so nothing is double-counted. You can disconnect anytime in iPhone Settings → Health → Data Access & Devices → Freshet.

All your data — drink logs, goals, history, preferences — is stored locally on your device. Nothing is sent to any server. Deleting the app will permanently remove all your Freshet data.